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##SDA-G

Service Desk Analyst with Greek

location Bulgaria • working time Full-time • remote Remote

Responsibilities

  • Answer inbound phone calls from Brink’s users in both English and Greek language.
  • Answer inbound emails coming in the shared mailbox.
  • Answer inbound inquiries coming from the supported CHAT CRM tool, in both English and Greek language.
  • Route calls/chats/emails to appropriate colleagues or IT support groups.
  • Identify user’s needs, answer questions, perform meaningful troubleshooting actions to identify the problem and take the necessary steps to resolve it., as per the provided training materials, documents and guidance.
  • Regularly follow up with users to provide them with the status of their open tickets. As per the agreed time frames, depending on the ticket priority.
  • Collaborate with Global IT teams to get assigned tickets resolved in a reasonable time frame.
  • Documenting a summary of the inbound calls in the client CRM system.
  • Documenting actions done towards finding a proper solution that needs to be presented to the users.
  • Escalating issues to the higher level of support groups within the Brink’s organization, by documenting all steps the employees performed to identify the root cause analyses before escalating.
  • Other duties as assigned by the Leadership team.

Requirements

  • Excellent Greek and English skills
  • 2-3 years of experience.
  • Excellent customer service skills.
  • Has a passion for troubleshooting client problems and satisfying customer needs.
  • Ability to accurately assign application, network, server, and local tech issues.
  • Promptly resolving technical issues within established guidelines and timelines, as directed by senior personnel and management.
  • Basic PC, Laptop, and Chromebook, Email troubleshooting
  • Experience in Windows 7 & 10 support

What we can offer

  • Remote work and flexible working hours
  • Professional and career benefits
  • Additional 20 days of paid leave
  • Top-quality work environment
  • Online courses
  • Online sports activities
  • Team Buildings and Christmas Parties

If you are looking for stability, professional growth, long-term career, and technology challenges in the sought-after companies – come and join us today! One last thing, if you have a lot of these skills, but not all of them, please still apply. We love to teach those who are willing to learn.

 

19 hours ago